PRIVACY POLICY

Last updated: 14 July 2026

We care deeply about protecting your personal information and ensuring you feel safe and confident when shopping with Sugar & Pancakes. This policy explains what information we collect, how we use it, and the steps we take to keep it secure. If you ever have questions about your privacy, you can reach us at hi@sugarandpancakes.com.au.

PERSONAL INFORMATION WE COLLECT

We only collect personal information that you choose to share with us. This may include:

Your name
Email address
Phone number
Postal address
Order details
Any information you provide when contacting us

We collect this information so we can deliver your order, communicate with you, and provide the best possible shopping experience. Without it, we may not be able to fulfil your purchase.

Payment details: Sugar & Pancakes does not store or process your credit card information. All payments are handled securely through trusted third‑party providers such as Shopify Payments, PayPal, and other PCI‑compliant gateways.

HOW WE USE YOUR INFORMATION

When you visit our website, certain information may be automatically collected - such as your IP address, the page that referred you, and how you interact with our site. We use this information to:

Process and deliver your orders
Improve our product range and stock planning
Enhance your browsing and shopping experience
Understand how customers use our website
Support website performance and security

We may use cookies and similar technologies to help personalise your experience. You can disable cookies in your browser settings, but doing so may affect how our website functions.

DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your personal information to anyone.

We may share limited information with trusted service providers who help us run our business - for example:

Delivery partners
Payment processors
Email and marketing platforms
Website hosting and analytics providers

These partners only receive the information necessary to perform their services and are not permitted to use your data for any other purpose.

MARKETING COMMUNICATIONS

If you create an account or make a purchase, you may choose to receive updates from us - including new arrivals, restocks, and special offers.

You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us at hI@sugarandpancakes.com.au and we’ll remove you manually.

HOW WE PROTECT YOUR INFORMATION

Your privacy and security matter to us. We use secure servers, SSL encryption, and reputable third‑party platforms to protect your personal information.

However, no online system is completely risk‑free. While we take all reasonable steps to safeguard your data, we cannot accept liability for misuse, loss, unauthorised access, or alteration of information outside our control.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review it occasionally to stay informed about how your information is handled.