If something isn’t quite right, we’re here to help.

CHANGE OF MIND RETURNS

If you’re not 100% in love with your purchase, you’re welcome to return any full‑priced item for a refund or exchange within 14 days of receiving your order.

Return postage is the responsibility of the customer, and exchanges are subject to stock availability.

To lodge a return, simply email us at hi@sugarandpancakes.com.au

RETURN CONDITIONS

All returns must meet the following conditions:

• Your original order number must be provided as proof of purchase.

• Return requests must be submitted within 14 days of receiving your parcel.

• Items must be in original condition - unworn, unwashed, unmarked, and with all tags attached.

• Only full‑priced items are eligible for change‑of‑mind returns. Sale items can be returned for store credit, unless the item is faulty.

• Refunds are processed once your return has been received and inspected. Please allow up to five business days for your refund to appear.

Please note: refunds are only available on your initial return. Once an item has been exchanged, it is no longer eligible for a refund and can only be returned for store credit or a further exchange in line with our policy.

FAULTY ITEMS

We take great care in producing and checking every Sugar & Pancakes piece. If you believe you’ve received a faulty item, please email us at hi@sugarandpancakes.com.au with your order number and a photo of the issue. Our team will review it and organise a replacement, refund, or store credit.