At Sugar & Pancakes every order is packed with care from our Sydney studio and sent out as quickly as possible so your little one can enjoy their new favourites without the wait.

PROCESSING TIMES

We aim to dispatch all orders within 1–2 business days. During new drops or sale periods, processing may take an extra day - but we always work hard to get your order out quickly.

You’ll receive a confirmation email as soon as your order is placed, followed by tracking details once it’s on the way.

SHIPPING IN AUSTRALIA

We ship Australia‑wide using Australia Post.

Standard domestic shipping is $10. We offer free standard shipping on orders over $150.

Express shipping is available for a flat rate of $15.

• Standard Shipping: 2–8 business days

• Express Shipping: 1–4 business days

Delivery times may vary slightly depending on your location and carrier delays, but your tracking link will keep you updated every step of the way.

SHIPPING IN NEW ZEALAND

Standard shipping is $25. We offer free standard shipping on orders over $350.

• Standard Shipping: 4–8 business days

Delivery times may vary slightly depending on your location and carrier delays, but your tracking link will keep you updated every step of the way.

INTERNATIONAL SHIPPING

We’re currently shipping to Australia and New Zealand only. 

If you’re shopping from overseas - thank you for being here. We’re working towards expanding our shipping zones as we grow, and we’ll share updates as soon as international delivery becomes available.

TRACKING YOUR ORDER

Once your parcel has been dispatched, you’ll receive a tracking link so you can follow its journey. If your tracking hasn’t updated after a few days, feel free to reach out - we’re always here to help.

PRE-ORDER ITEMS

If your order contains a pre‑order item, your full order will ship together once everything is ready. If you’d prefer items to ship separately, please place them in separate orders.

Estimated dispatch dates for pre‑orders will always be listed on the product page.

WRONG ADDRESS OR MISSED DELIVERY

If you’ve entered the wrong address, contact us as soon as possible. We’ll do our best to update it before your parcel is sent, but once it’s shipped, changes are no longer possible.

If your parcel is returned to us due to an incorrect address or missed delivery, we’re happy to resend it - a re‑shipping fee may apply.

LOST OR DELAYED PARCELS 

We know how frustrating delays can be. If your parcel seems stuck or hasn’t arrived within the expected timeframe, reach out to us and we’ll help lodge an investigation with the carrier.

NEED HELP?

If you have any questions about your order, shipping, or delivery, our team is always here to support you. You can reach us anytime at hi@sugarandpancakes.com.au - we love hearing from our community.